Social Services


Pandemic Electronic Benefit Transfer (P-EBT) food benefits will be issued directly by OTDA.  Social Services Districts have no role in the administration or issuance of P-EBT benefits. 

P-EBT Helpline and Assistance
Families with questions can be directed to the P-EBT Helpline at 1-833-452-0096 or submit a question through the P-EBT information form at https://otda.ny.gov/PEBT-Info.

P-EBT Frequently Asked Questions can be found on the OTDA website: https://otda.ny.gov/SNAP-COVID-19/Frequently-Asked-Questions-Pandemic-EBT.asp


Public information on scams impacting or potentially compromising households’ EBT account security:  

OTDA EBT Scam Alert webpage and Act Fast PSA video

22 TA/DC097- Attachment 1: Safeguard Your Card Poster 

22 TA/DC106- Attachment 1: PUB-5210- Protect Yourself from EBT Skimming Flyer 


NYS Department of Public Service - Lifeline Telephone Service:

information-line Additional Information