Pandemic Electronic Benefit Transfer (P-EBT) food benefits will be issued directly by OTDA. Social Services Districts have no role in the administration or issuance of P-EBT benefits.
P-EBT Helpline and Assistance
Families with questions can be directed to the P-EBT Helpline at 1-833-452-0096 or submit a question through the P-EBT information form at https://otda.ny.gov/PEBT-Info.
P-EBT Frequently Asked Questions can be found on the OTDA website: https://otda.ny.gov/SNAP-COVID-19/Frequently-Asked-Questions-Pandemic-EBT.asp
Public information on scams impacting or potentially compromising households’ EBT account security:
OTDA EBT Scam Alert webpage and Act Fast PSA video
22 TA/DC097- Attachment 1: Safeguard Your Card Poster
22 TA/DC106- Attachment 1: PUB-5210- Protect Yourself from EBT Skimming Flyer
NYS Department of Public Service - Lifeline Telephone Service: