Niagara County Social Services
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Location: Lockport Office, 20 East Avenue, Lockport, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Location: Niagara Falls Office, 301 10th Street, Niagara Falls, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Keep the Home Fires Burning

The 2020-2021 Emergency benefit opened January 4, 2021

Beginning April 15, 2021, a third Emergency Benefit is available for households who have exhausted the Regular, first Emergency and second Emergency HEAP benefits and who are in a heat or heat-related energy emergency, as defined by HEAP, and who meet the eligibility guidelines for Emergency benefit assistance. The second Emergency benefit was made available effective March 8, 2021.

The Clean & Tune Program will reopen Oct 1, 2020 and end on Sept. 30, 2021, or whenever funds are exhausted.

The furnace repair/replacement program for homeowners opens Oct. 1, 2020 and ends on Sept. 30, 2021.

The HEAP cooling season will run May 1, 2021 - Aug. 31, 2021, contingent on funding.

More information about HEAP can be found at

If the heat affects your health you may be eligible for HEAP cooling assistance.

Do I qualify?

This money is allocated for all low income, eligible households.  The income limits have had a slight increase and the quickest method to see if you qualify is by checking the guidelines at

HEAP is a seasonal program that runs through the heating season.

HEAP is a one-time grant that is paid in two forms, basic and emergency.  Basic is paid to all income eligible households that meet the criteria under the Income Guidelines for HEAP.  Emergency is paid to all income eligible households that also meet the criteria on the Income Guidelines for HEAP and have a shut off notice or low fuel.  However, the household would have to present proof that there are very little resources to pay any late bill to their vendor.  All HEAP monies are paid directly to the vendor at which time the account would be credited.

Here are some other HEAP-related contacts that you may find helpful for a special concern or in case of emergency:

  • Niagara County Office for Aging: 716-438-4016
  • NiaCAP (weatherization program): 716-285-9681  or  716-433-6632 
  • Community Mission Inc.: 716-285-3403 
  • Catholic Charities: 716-282-2351 
  • American Red Cross: 716-299-0900