Niagara County Social Services
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Location: Lockport Office, 20 East Avenue, Lockport, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Location: Niagara Falls Office, 301 10th Street, Niagara Falls, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Regular HEAP Season Started on October 1, 2022 and Closed on April 29, 2022 

Emergency HEAP Season Started January 3, 2022 

The 2021-2022 Emergency Home Energy Assistance Program (HEAP) season opened on Monday, January 3, 2022  and has been extended through Wednesday, August 31, 2022, or until funds are exhausted.  

A second Emergency HEAP benefit remains available as well as a third Emergency HEAP benefit became available on Monday, May 2, 2022. Both of these benefits are available through Wednesday, August 31, 2022, or until benefits are exhausted. 

If you have received a pending shut-off on your utilities or are ¼ tank low in a deliverable heat source, please call 278-8400 to apply for Emergency HEAP benefits. 

HEAP funding for 2021-22 for the Heating Repair and Replacement and Clean and Tune became available on of October 1, 2021,and ends September 30, 2022. 

If the heat affects your health you may be eligible for HEAP cooling assistance.

HEAP funding for 2021-22 for the Cooling Assistance Component (CAC) will be available as of May 2, 2022, and ends August 31, 2022.

Questions regarding HEAP should be made to 716-278-8400 or by visiting our by Website   

You can also apply online using this link:

More information about HEAP can be found at

Do I qualify?

This money is allocated for all low-income, eligible households.  The income limits have had a slight increase and the quickest method to see if you qualify is by checking the guidelines at

HEAP is a seasonal program that runs through the heating season.

HEAP is a one-time grant that is paid in two forms, basic and emergency.  Basic is paid to all income eligible households that meet the criteria under the Income Guidelines for HEAP.  Emergency is paid to all income eligible households that also meet the criteria on the Income Guidelines for HEAP and have a shut off notice or low fuel.  However, the household would have to present proof that there are very little resources to pay any late bill to their vendor.  All HEAP monies are paid directly to the vendor at which time the account would be credited.

Here are some other HEAP-related contacts that you may find helpful for a special concern or in case of emergency:

  • Niagara County Office for Aging: 716-438-4016
  • NiaCAP (weatherization program): 716-285-9681 or 716-433-6632 
  • Community Mission Inc.: 716-285-3403 
  • Catholic Charities: 716-282-2351 
  • American Red Cross: 716-299-0900 

Regular Arrears Supplement Benefit 

The Regular Arrears Supplement HEAP benefit opened on September 22, 2021, and ended on March 15, 2022.   If you contacted the agency PRIOR to 3/15/22 to apply for the Regular Arrears Supplement Benefit Program (RAS), and have not been notified of your eligibility; please contact the agency at 716-278-8400