Niagara County Social Services
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Location: Lockport Office, 20 East Avenue, Lockport, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Location: Niagara Falls Office, 301 10th Street, Niagara Falls, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Emergency HEAP Season Starts January 3, 2022 

The 2021-2022 Emergency Home Energy Assistance Program (HEAP) season will open on Monday, January 3, 2022. 

If you have already received a Regular HEAP Benefit during the 2021-2022 HEAP Season and you have a pending shut-off on your utilities, please call 278-8400 to apply for Emergency HEAP benefits.  You may still apply for Regular HEAP benefits if you have not already applied. 

HEAP funding for 2021-22 for the Heating Repair and Replacement and Clean and Tune is available as of October 1, 2021 and ends September 30, 2022. 

HEAP funding for 2021-22 for the Cooling Assistance Component (CAC) will be available as of May 2, 2022 and ends August 31, 2022.

HEAP Season Starts October 1, 2021 

The 2021-2022 Home Energy Assistance Program (HEAP) season will open on Friday, October 1, 2021. 

Applications have already been sent to qualified individuals that received HEAP last year and meet the Early Outreach criteria.   

Seniors can obtain help through The Office for the Aging at 111 Main Street, Lockport, where staff will be available to assist with Early Outreach application completion.  Their telephone number is 438-4016 and they are available Monday- Friday from 9:00 AM to 4:00 PM. 

HEAP applications cannot be requested, mailed out, or picked up prior to October 1, 2021, for anyone who has not already been notified that they qualified for Early Outreach.  All other applicants for HEAP can begin filing their applications on October 1st on-line at MyBenefits.ny.govby mail, or in person at the Niagara County Department of Social Services offices at 301-10th Street, Niagara Falls, or 20 East Avenue, Lockport.  

Questions regarding HEAP should be made to 716-278-8400 or by visiting our website at   

You can also apply online using this link:


More information about HEAP can be found at

If the heat affects your health you may be eligible for HEAP cooling assistance.

Do I qualify?

This money is allocated for all low-income, eligible households.  The income limits have had a slight increase and the quickest method to see if you qualify is by checking the guidelines at

HEAP is a seasonal program that runs through the heating season.

HEAP is a one-time grant that is paid in two forms, basic and emergency.  Basic is paid to all income eligible households that meet the criteria under the Income Guidelines for HEAP.  Emergency is paid to all income eligible households that also meet the criteria on the Income Guidelines for HEAP and have a shut off notice or low fuel.  However, the household would have to present proof that there are very little resources to pay any late bill to their vendor.  All HEAP monies are paid directly to the vendor at which time the account would be credited.

Here are some other HEAP-related contacts that you may find helpful for a special concern or in case of emergency:

  • Niagara County Office for Aging: 716-438-4016
  • NiaCAP (weatherization program): 716-285-9681  or  716-433-6632 
  • Community Mission Inc.: 716-285-3403 
  • Catholic Charities: 716-282-2351 
  • American Red Cross: 716-299-0900 

Regular Arrears Supplement Benefit 

The Regular Arrears Supplement HEAP benefit opened on September 22, 2021. 

If you are eligible, the Regular Arrears Supplement HEAP benefit can help you pay for gas and/or electricity utility arrears. 

The Regular Arrears Supplement is a one-time benefit based on the actual amount of current utility arrears, up to a maximum of $10,000 per applicant household. Benefits are paid directly to the household’s gas and/or electric utility vendor(s). 

You may be eligible for a Regular Arrears Supplement HEAP benefit if: 

  • You heat your home with natural gas or electricity, and/or 
  • Your heating costs are included in your rent, but you are responsible for paying for your home’s electricity, 


  • Your income is at or below the current income guidelines as posted in the table below or you receive Family Assistance, Safety Net Assistance, Supplemental Nutrition Assistance (SNAP) or Code A Supplemental Security Income, 
  • You received, or meet all of the eligibility criteria to receive, a Regular HEAP benefit in the current program year, 
  • You pay a vendor directly for your gas and/or electricity usage, and 

Your current gas and/or electricity account(s) is/are in active collections, or otherwise facing disconnection or termination due to unpaid arrears.