Niagara County Social Services
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Location: Lockport Office, 20 East Avenue, Lockport, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Location: Niagara Falls Office, 301 10th Street, Niagara Falls, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Keep the Home Fires Burning


Regular and Emergency HEAP benefit components will be extended from April 30, 2021, to August 31, 2021, or until the funds allocated to these components are exhausted, whichever occurs first. Additionally, effective immediately, a third Emergency HEAP benefit is available to eligible households experiencing a crisis or life-threatening heat or heat-related energy emergency.

The Clean & Tune Program will reopen on Oct 1, 2020, and end on Sept. 30, 2021, or whenever funds are exhausted.

The furnace repair/replacement program for homeowners opens Oct. 1, 2020, and ends on Sept. 30, 2021.

The 2020-2021 Cooling Assistance Component (CAC) will open on Monday, May 3, 2021.  Applications will begin to be accepted starting on Monday, May 3, 2021. Benefits will be provided on a first-come, first-served basis to eligible applicants through Tuesday, August 31, 2021, or until funding allocated to this component is exhausted. 

Applications will be sent beginning Aug. 31, 2020, to qualified individuals who received HEAP last year and meet the early outreach criteria.

Seniors can obtain help through The Office for the Aging, at two locations, where staff will be available to assist with Early Outreach application completion:

  1. Niagara County Office for Aging, 111 Main Street, Lockport. Their telephone number is 438-4016 and they are available Monday- Friday from 9:00 AM to 4:00 PM.
  2. John Duke Center, 1201 Hyde Park Blvd, Niagara Falls. The appointments are on Fridays from 9:00 AM to 1:00 PM. Individuals may call Sue at 716-286-4859 to schedule an appointment.

Additionally, appointments are being accepted at the North Tonawanda Senior Center, 110 Goundry Street, North Tonawanda on Thursdays, December 3, 10, and 17 from 9:00 - 11:00 AM. Please contact Pam Hogan at 716-695-8582 to make an appointment.

HEAP applications cannot be requested, mailed out or picked up prior to the Nov. 2, 2020 opening day by anyone who has not been notified that they are qualified for early outreach. All other HEAP applicants can begin filing their applications online at on Nov. 2, by mail or in person at the Niagara County Department of Social Services offices at 301-10th St., Niagara Falls, or 20 East Ave., Lockport.

More information about HEAP can be found at

Do I qualify?

This money is allocated for all low-income, eligible households.  The income limits have had a slight increase and the quickest method to see if you qualify is by checking the guidelines at

HEAP is a seasonal program that runs through the heating season.

HEAP is a one-time grant that is paid in two forms, basic and emergency.  Basic is paid to all income eligible households that meet the criteria under the Income Guidelines for HEAP.  Emergency is paid to all income eligible households that also meet the criteria on the Income Guidelines for HEAP and have a shut off notice or low fuel.  However, the household would have to present proof that there are very little resources to pay any late bill to their vendor.  All HEAP monies are paid directly to the vendor at which time the account would be credited.

Here are some other HEAP-related contacts that you may find helpful for a special concern or in case of emergency:

  • Niagara County Office for Aging: 716-438-4016
  • NiaCAP (weatherization program): 716-285-9681  or  716-433-6632 
  • Community Mission Inc.: 716-285-3403 
  • Catholic Charities: 716-282-2351 
  • American Red Cross: 716-299-0900