Niagara County Social Services
You are here:   Programs > HEAP

Location: Lockport Office, 20 East Avenue, Lockport, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Location: Niagara Falls Office, 301 10th Street, Niagara Falls, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Keep the Home Fires Burning

The new HEAP season for this year begins on Nov. 2, 2020, It closes on March 15, 2021.

Applications for emergency HEAP have been taken effective Jan. 4, 2021 - ending March 15, 2021.

The Clean & Tune Program will reopen Oct 1, 2020 and end on Sept. 30, 2021, or whenever funds are exhausted.

The furnace repair/replacement program for homeowners opens Oct. 1, 2020 and ends on Sept. 30, 2021.

The HEAP cooling season will run May 1, 2021 - Aug. 31, 2021, contingent on funding.

Applications will be sent beginning Aug. 31, 2020 to qualified individuals who received HEAP last year and meet the early outreach criteria.

Seniors can obtain help through The Office for the Aging, at two locations, where staff will be available to assist with Early Outreach application completion:

  1. Niagara County Office for Aging, 111 Main Street, Lockport. Their telephone number is 438-4016 and they are available Monday- Friday from 9:00 AM to 4:00 PM.
  2. John Duke Center, 1201 Hyde Park Blvd, Niagara Falls. The appointments are on Fridays 9:00 AM to 1:00 PM. Individuals may call Sue at 716-286-4859 to schedule an appointment.

Additionally, appointments are being accepted at the North Tonawanda Senior Center, 110 Goundry Street, North Tonawanda on Thursdays, December 3, 10, and 17 from 9:00 - 11:00 AM. Please contact Pam Hogan at 716-695-8582 to make an appointment.

HEAP applications cannot be requested, mailed out or picked up prior to the Nov. 2, 2020 opening day by anyone who has not been notified that they are qualified for early outreach. All other HEAP applicants can begin filing their applications on-line at on Nov. 2, by mail or in person at the Niagara County Department of Social Services offices at 301-10th St., Niagara Falls, or 20 East Ave., Lockport.

More information about HEAP can be found at

Do I qualify?

This money is allocated for all low income, eligible households.  The income limits have had a slight increase and the quickest method to see if you qualify is by checking the guidelines at

HEAP is a seasonal program that runs through the heating season.

HEAP is a one-time grant that is paid in two forms, basic and emergency.  Basic is paid to all income eligible households that meet the criteria under the Income Guidelines for HEAP.  Emergency is paid to all income eligible households that also meet the criteria on the Income Guidelines for HEAP and have a shut off notice or low fuel.  However, the household would have to present proof that there are very little resources to pay any late bill to their vendor.  All HEAP monies are paid directly to the vendor at which time the account would be credited.

Here are some other HEAP-related contacts that you may find helpful for a special concern or in case of emergency:

  • Niagara County Office for Aging: 716-438-4016
  • NiaCAP (weatherization program): 716-285-9681  or  716-433-6632 
  • Community Mission Inc.: 716-285-3403 
  • Catholic Charities: 716-282-2351 
  • American Red Cross: 716-299-0900