Niagara County Social Services
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Important Notice

HEAP (Home Energy Assistance Program)

Location: Lockport Office, 20 East Avenue, Lockport, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400


Location: Niagara Falls Office, 301 10th Street, Niagara Falls, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400



The Regular/Emergency HEAP Season for 2020 is being extended until 6/30/20. Also. a third HEAP benefit is now available.


In addition, beginning Friday, 5/1/20, the start of the Cooling Component begins for air conditioners or fans through Monday, 8/31/20.


Keep the Home Fires Burning

The new HEAP season for this year begins on Nov. 12, 2019, a Tuesday because Monday is a Federal holiday.  It closes on March 16, 2020.

Applications for emergency HEAP have been taken effective Jan. 2, 2020 - ending March 16, 2020.

The Clean & Tune Program will reopen Nov. 4, 2019 and end on Sept. 30, 2020, or whenever funds are exhausted.

The furnace repair/replacement program for homeowners opens Nov. 4, 2020 and ends on Sept. 30, 2020.

The HEAP cooling season will run May 1 - Aug. 31, 2020, contingent on funding.

Applications have already been sent (beginning Aug. 19, 2019) to qualified individuals who received HEAP last year and meet the early outreach criteria.

Seniors can obtain help with their applications through the Dale Association Senior/Family Center in Lockport, the Carousel Senior Center in North Tonawanda and the Duke Senior Center in Niagara Falls where volunteers will be available to assist with early outreach application completion, filing on-line and are authorized to accept applications on behalf of our Alternate Certifier – Office For Aging.

The Office For Aging, at 111 Main St., Lockport, also has a friendly staff to assist with early outreach applications through March 30, 2020. Please call 438-4016.

HEAP applications cannot be requested, mailed out or picked up prior to the Nov. 12, 2020 opening day by anyone who has not been notified that they are qualified for early outreach. All other HEAP applicants can begin filing their applications on-line at on Nov. 12, by mail or in person at the Niagara County Department of Social Services offices at 301-10th St., Niagara Falls, or 20 East Ave., Lockport.

More information about HEAP can be found at

Do I qualify?

This money is allocated for all low income, eligible households.  The income limits have had a slight increase and the quickest method to see if you qualify is by checking the guidelines at

HEAP is a seasonal program that runs through the heating season.

HEAP is a one-time grant that is paid in two forms, basic and emergency.  Basic is paid to all income eligible households that meet the criteria under the Income Guidelines for HEAP.  Emergency is paid to all income eligible households that also meet the criteria on the Income Guidelines for HEAP and have a shut off notice or low fuel.  However, the household would have to present proof that there are very little resources to pay any late bill to their vendor.  All HEAP monies are paid directly to the vendor at which time the account would be credited.

Here are some other HEAP-related contacts that you may find helpful for a special concern or in case of emergency:

  • Niagara County Office for Aging: 716-438-4016
  • NiaCAP (weatherization program): 716-285-9681  or  716-433-6632 
  • Community Mission Inc.: 716-285-3403 
  • Catholic Charities: 716-282-2351 
  • American Red Cross: 716-299-0900