Location: Lockport Office, 20 East Avenue, Lockport, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Location: Niagara Falls Office, 301 10th Street, Niagara Falls, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Fax Number (Lockport and Niagara Falls): (716) 278-8452

HEAP Funding for the 2023-2024 Heating Repair and Replacement and Clean and Tune Program begins on October 2, 2023, and ends September 30, 2024

Regular HEAP opened on November 1, 2023 and is scheduled to close on March 15, 2024.

Emergency HEAP opened on January 2, 2024 and is scheduled to close on March 15, 2024.

The 2022-2023 HEAP Cooling Assistance Component (CAC) closed 7/14/23. 

Questions regarding HEAP should be made to 716-278-8400.

You may apply for Regular HEAP three ways (You cannot apply for Emergency HEAP Online):

  • Online using this link: mybenefits.ny.gov/
  • By Mail
  • In Person at 301 Tenth Street, Niagara Falls New York or 20 East Avenue, Lockport, New York

More information about HEAP can be found at http://www.otda.ny.gov/programs/heap/

Do I qualify?

This money is allocated for all low-income, eligible households.  The income limits have had a slight increase and the quickest method to see if you qualify is by checking the guidelines at http://www.mybenefits.ny.gov/.

HEAP is a seasonal program that runs through the heating season.

HEAP is a one-time grant that is paid in two forms, basic and emergency.  Basic is paid to all income eligible households that meet the criteria under the Income Guidelines for HEAP.  Emergency is paid to all income eligible households that also meet the criteria on the Income Guidelines for HEAP and have a shut off notice or low fuel.  However, the household would have to present proof that there are very little resources to pay any late bill to their vendor.  All HEAP monies are paid directly to the vendor at which time the account would be credited.

Here are some other HEAP-related contacts that you may find helpful for a special concern or in case of emergency:

  • Niagara County Office for Aging: 716-438-4016
  • NiaCAP (weatherization program): 716-285-9681 or 716-433-6632 
  • Community Mission Inc.: 716-285-3403 
  • Catholic Charities: 716-282-2351 
  • American Red Cross: 716-299-0900