Crisis Services

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Are you concerned about your, or a loved one's:  Thoughts of suicide or of harming others?  Drug use or addiction to alcohol, marijuana, heroin, prescription pills, or other substances.  You are not alone.

There is Help - There is Hope.  Recovery is possible.
Contact our 24 hour Crisis Services at (716) 285-3515 for free confidential support and guidance in accessing the most appropriate resources and/or treatment options available to you based on your needs.

Niagara County Crisis Services is affiliated with the new 988 three-digit number for the National Suicide Prevention Lifeline (NSPL). For more information on 988, click here.

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Crisis Situations May include:

  • Thoughts/ Threats of Suicide
  • Thoughts/Threats of Homicide
  • Mental Illness
  • Depression
  • Anxiety
  • Sexual Assault
  • Domestic Violence
  • Alcohol or Substance misuse
  • Grief
  • Runaways
  • Elderly Concerns
  • Emergency Disaster Crisis Response
  • Critical Incident Stress Debriefing
  • Referral  to Community Resources
What is Crisis Services?

Crisis Services is a program offered by the Niagara County Department of Mental Health to residents of Niagara County. Crisis Services Phone Aides are available 24 hours a day, 7 days a week to  provide  a confidential  resource in which individuals can receive support, guidance, information and referrals for services that are needed.  Examples of referrals include; housing, counseling, food pantries and other community resources. Callers can ask questions and share concerns about oneself or someone you know who may be experiencing  difficult life changes or challenges including Mental Illness and thoughts of self harm, suicide, or homicide.

Mobile Crisis Outreach

The Mobile Crisis Outreach team, consisting of a Director of Community Services (DCS) Designee and an Adult Specialist or a Child Specialist, has the ability of mobilizing to conduct onsite evaluations in the community  when appropriate, for both adults and children currently in Niagara County. Calls are assessed by the DCS Designee on an individual basis to determine the necessary intervention. This service operates in accordance with NYS Mental Hygiene Law 9.45. 

Crisis Services Coordination

Crisis Services Coordination is provided by a Licensed Social Worker who provides Interim Case Management for individuals in need of support, assessment, referral or linkage to long term services for mentally ill residents of Niagara County.

Critical Incident Debriefing

Crisis Services is the access point for Critical Incident Stress Debriefing/Defusing. This service is available to individuals, families, or groups who have faced a recent tragic or traumatic event. This service is provided by a team of Mental Health Professionals to residents of Niagara County.

Onsite Education/Training

Provide onsite training and education to groups regarding suicide prevention and the services available through Crisis Services. Information regarding the types of Onsite Education or Presentation that can be provided for your group or organization can be obtained by contacting the Crisis Services Program Manager at (716) 285-3519. These presentations can be requested by completing the request form and emailing it to 

Linkage to Trauma Specialty Services

Trauma Specialty Services is a Program  offered by the Niagara County Department of Mental Health available to residents of Niagara County.

Linkage to Trauma Services is available to provide a confidential resource in which individuals can access safe, confidential, and specialized assistance by trained professionals for a wide range of Trauma  related issues, such as: adult survivors of childhood sexual abuse, rape and sexual assault, domestic violence, assault, and survivors of  homicide victims.  This is a counseling  service available at both the Lockport and Niagara Falls Counseling and Wellness Services clinics.

Forensic Case Management

Provide mental health services for individuals who have been incarcerated at the Niagara County Jail or other facility, or enrolled in parole or probation. Services are provided by a Licensed Social Worker.

Crisis Phones at Niagara Falls State Park

Crisis Services Staff provide 24 hour coverage of four Crisis Phones located around the Niagara Falls State Park.

Resources for Sharing

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