Counseling & Wellness Services

Counseling & Wellness Services
Brochure

Good Faith Estimate

Sliding Fee Scale

If you wish to complete your Intake Packet in advance of your appointment, you may download and print the Intake Packet (Part 1 and 2), complete the forms and bring them to your appointment.
Intake Packet Part 1  Intake Packet Part 2

The Counseling & Wellness Services at locations in Lockport and Niagara Falls provide outpatient services to Niagara County residents, adolescents and adults, who seek help for a range of emotional and behavioral health concerns and limited physical health concerns, including depression, anxiety, suicidal feelings, psychiatric illness, substance use, relapse prevention, basic primary care and wellness services.

Treatment methods include:

• Individual Psychotherapy
• Group Psychotherapy
• Family Therapy and Family Education
• Medication Therapy & Education
• Case Management
• Crisis Intervention
• Trauma Counseling
• Physical Health Services / Basic Primary Care
• Wellness Services

Substance use treatment is part of our Integrated Care Clinic but the Clinics also have additional linkage and joint treatment with another community substance abuse provider as well.

Hours:

Business hours are Monday 8:30 a.m. - 7:00 p.m. and Tuesday through Friday, 8:30 a.m. to 4:30 p.m.  
After-hours crisis intervention is available to clinic clients by calling the Niagara County Crisis Services 24-hours-a-day / 7-days-a-week phone line at (716) 285-3515. 

*NEW OPEN ACCESS WALK - IN HOURS AND PROCESS *
Open access walk-in hours for new adult clients (ages 18 and older) are available as follows:

• Lockport location (Shaw Building)
  
  • Mondays: 10:00 am
  • Wednesdays: 12:45 pm
• Niagara Falls location (Trott Access Center)
  • Tuesdays: 10:00 am
  • Thursdays: 12:45 pm
  • Fridays: 10:00 am

Individuals will be seen on a first-come first-served basis (some exceptions may apply) during open access times so please arrive by the times listed above.

Individuals will have an informational orientation session to begin the intake process and then be seen by a clinician for intake. Please plan to be present for approximately 2 hours.  


Locations:

Lockport Location

• Shaw Building – Mt. View Campus
• 5467 Upper Mountain Road
• Lockport, NY 14094
• Telephone (716) 439-7400

Satellite Location at Save the Michaels House of Hope Niagara

• 81 Walnut Street
• Lockport, NY 14094
• Telephone (716) 439-7400

Niagara Falls Location

• Trott Access Center
• 1001 Eleventh Street
• Niagara Falls, NY 14301
• Telephone (716) 278-1940

Satellite Location at Dr. Frank Laurri's practice

• 10175 Niagara Falls Blvd. 
• Niagara Falls, NY 14304
• Telephone (716) 278-1940

Specialties:

• Dual Diagnosis / Co-occurring Disorders
• Anxiety Management
• Serious Emotional Disturbance (SED)
• Serious Mental Illness (SMI)
• Depression Management
• Chronic Post Trauma Management 
• Substance Use Disorders
• Behavioral Health Disorders with Co-morbid Physical Health issues
• Solution Focused Treatment
• Motivational Interviewing

Family and Couple / Marital issues are addressed within the context of the behavioral health treatment.

Insurance accepted include:

• Blue Cross
• Community Blue
• Univera Healthcare
• Medicaid
• Medicare
• Independent Health
• Fidelis
• Wellcare

Plus a variety of additional 3rd Party Insurers.

For those individuals not covered by insurance, a sliding-fee scale, based on income, is available.

Therapy and supportive services are provided by:

• Licensed Social Workers
• Registered Nurses and LPN
• Licensed Mental Health Counselors
• CASAC
• Other Qualified Health Professionals
• Integrated Care Manager
• Peer Wellness Coach

Medication prescription services are provided by:

• Psychiatrists
• Psychiatric Nurse Practitioners

Physical Health / Primary Care services are provided by:

• Family Physician and Family Nurse Practitioner
• Registered Nurse

Crisis Intervention is provided 24 hours a day through Niagara County Crisis Services at (716) 285-3515.