Counseling & Wellness Services

Counseling & Wellness Services

Good Faith Estimate

Sliding Fee Scale

If you wish to complete your Intake Packet in advance of your appointment, you may download and print the Intake Packet (Part 1 and 2), complete the forms and bring them to your appointment.
Intake Packet Part 1  Intake Packet Part 2

The Counseling & Wellness Services at locations in Lockport and Niagara Falls provide outpatient services to Niagara County residents, adolescents and adults, who seek help for a range of emotional and behavioral health concerns and limited physical health concerns, including depression, anxiety, suicidal feelings, psychiatric illness, substance use, relapse prevention, basic primary care and wellness services.

Treatment methods include:

  • Individual Psychotherapy
  • Group Psychotherapy
  • Family Therapy and Family Education
  • Medication Therapy & Education
  • Case Management
  • Crisis Intervention
  • Trauma Counseling
  • Physical Health Services / Basic Primary Care
  • Wellness Services
Substance use treatment is part of our Integrated Care Clinic but the Clinics also have additional linkage and joint treatment with another community substance abuse provider as well.


Business hours are Monday 8:30 a.m. - 7:00 p.m. and Tuesday through Friday, 8:30 a.m. to 4:30 p.m.  
After-hours crisis intervention is available to clinic clients by calling the Niagara County Crisis Services 24-hours-a-day / 7-days-a-week phone line at (716) 285-3515. 

Open access walk-in hours for new adult clients (ages 18 and older) are available as follows:
  • Lockport location (Shaw Building)
    • Mondays: 10:00 am
    • Wednesdays: 12:45 pm
  • Niagara Falls location (Trott Access Center)
    • Tuesdays: 10:00 am
    • Thursdays: 12:45 pm
    • Fridays: 10:00 am
Individuals will be seen on a first-come first-served basis (some exceptions may apply) during open access times so please arrive by the times listed above.

Individuals will have an informational orientation session to begin the intake process and then be seen by a clinician for intake. Please plan to be present for approximately 2 hours.  

Individuals are also seen by appointment; *however no initial appointment is needed for new adult clients unless one is preferred.

For new adolescent client intakes, please call to schedule an appointment. 


Lockport Location

  • Shaw Building – Mt. View Campus
  • 5467 Upper Mountain Road
  • Lockport, NY 14094
  • Telephone (716) 439-7400
Satellite Location at Save the Michaels House of Hope Niagara

  • 81 Walnut Street
  • Lockport, NY 14094
  • Telephone (716) 439-7400
Niagara Falls Location

  • Trott Access Center
  • 1001 Eleventh Street
  • Niagara Falls, NY 14301
  • Telephone (716) 278-1940
Satellite Location at Dr. Frank Laurri's practice
  • 10175 Niagara Falls Blvd. 
  • Niagara Falls, NY 14304
  • Telephone (716) 278-1940


  • Dual Diagnosis / Co-occurring Disorders
  • Anxiety Management
  • Serious Emotional Disturbance (SED)
  • Serious Mental Illness (SMI)
  • Depression Management
  • Chronic Post Trauma Management 
  • Substance Use Disorders
  • Behavioral Health Disorders with Co-morbid Physical Health issues
  • Solution Focused Treatment
  • Motivational Interviewing
Family and Couple / Marital issues are addressed within the context of the behavioral health treatment.

Insurance accepted include:

  • Blue Cross
  • Community Blue
  • Univera Healthcare
  • Medicaid
  • Medicare
  • Independent Health
  • Fidelis
  • Wellcare
Plus a variety of additional 3rd Party Insurers.

For those individuals not covered by insurance, a sliding-fee scale, based on income, is available.

Therapy and supportive services are provided by:

  • Licensed Social Workers
  • Registered Nurses and LPN
  • Licensed Mental Health Counselors
  • Other Qualified Health Professionals
  • Integrated Care Manager
  • Peer Wellness Coach
Medication prescription services are provided by:

  • Psychiatrists
  • Psychiatric Nurse Practitioners
Physical Health / Primary Care services are provided by:

  • Family Physician and Family Nurse Practitioner
  • Registered Nurse
Crisis Intervention is provided 24 hours a day through Niagara County Crisis Services at (716) 285-3515.