Niagara County Social Services
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HEAP (Home Energy Assistance Program)

Location: Lockport Office, 20 East Avenue, Lockport, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Location: Niagara Falls Office, 301 10th Street, Niagara Falls, NY

Office Hours: Monday thru Friday 8:00 am-3:45 pm

Telephone: (716) 278-8400

Keep the Home Fires Burning

The new HEAP season for this year began on Nov. 13, 2017. It closes on April 27, 2018.

Applications for emergency HEAP have been taken effective Jan. 2, 2018 - ending April 27, 2018.

The Clean & Tune Program reopened 4/2/18-11/2/18.

The furnace repair/replacement program for homeowners will be open through September 28, 2018.

Second emergency benefits for heating and non heating accounts opened effective February 12, 2018.

The HEAP cooling season will run May 1-Aug. 31, 2018.

Applications have already been sent (beginning Aug. 21, 2017) to qualified individuals who received HEAP last year and meet the early outreach criteria.

Seniors can obtain help with their applications through the Dale Association Senior/Family Center in Lockport, the Carousel Senior Center in North Tonawanda and the Duke Senior Center in Niagara Falls where volunteers will be available to assist with early outreach application completion, filing on-line and are authorized to accept applications on behalf of our Alternate Certifier – Office For Aging.

The Office For Aging, at 111 Main St., Lockport, also has a friendly staff to assist with early outreach applications through March 30, 2018. Please call 438-4016.

HEAP applications cannot be requested, mailed out or picked up prior to the Nov. 13, 2017 opening day by anyone who has not been notified that they are qualified for early outreach. All other HEAP applicants can begin filing their applications on-line at on Nov. 14, by mail or in person at the Niagara County Department of Social Services offices at 301-10th St., Niagara Falls, or 20 East Ave., Lockport.

More information about HEAP can be found at

Do I qualify?

This money is allocated for all low income, eligible households.  Here is a quick check to see if you qualify. 

HEAP is a seasonal program that runs through the heating season.

HEAP is a one-time grant that is paid in two forms, basic and emergency.  Basic is paid to all income eligible households that meet the criteria under the Income Guidelines for HEAP.  Emergency is paid to all income eligible households that also meet the criteria on the Income Guidelines for HEAP and have a shut off notice or low fuel.  However, the household would have to present proof that there are very little resources to pay any late bill to their vendor.  All HEAP monies are paid directly to the vendor at which time the account would be credited.

Here are some other HEAP-related contacts that you may find helpful for a special concern or in case of emergency:

  • Niagara County Office for Aging: 716-438-4016
  • NiaCAP (weatherization program): 716-285-9681  or  716-433-6632 
  • Community Mission Inc.: 716-285-3403 
  • Catholic Charities: 716-282-2351 
  • American Red Cross: 716-299-0900