Niagara County Social Services
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Mission Statement

“We Help Families”

Our Mission statement is simple but it describes what we, as a department, are all about. It is possibly one of the most beneficial tasks that any person, department, any government can do in society.

Every single person in our department has a role in helping families. Bobby Kennedy once said, “Few will have the greatness to bend history itself; but each of us can work to change a small portion pf events, and in the total of all those acts will be written the history of a generation.”

That quote really describes our role here at NCDSS.

Values

On our NCDSS team, all of our activities, processes and decisions are based on and guided by the following three values as we collaboratively work with our clients, co-workers and the community to make a difference every day so that “We Help Families.”

Professionalism

We treat everyone with whom we interact with dignity and respect, focusing on how they want to be treated. We patiently guide them through our processes and show consideration for their situations requiring confidentiality. We reflect an appropriate appearance for professionals serving the public.

Compassion

We demonstrate the utmost courtesy in all of our dealings with people. We practice empathy since we are all people in need at some given time and refrain from verbal and non-verbal behaviors that suggest a judgmental attitude. We accept each other’s differences as benefits and reflect a hopeful optimism for positive outcomes.

Interaction

We promote and practice teamwork all around us, understanding that we create a better workplace for ourselves, better connections with community resources, and better outcomes for our clients when we cooperate with each other. We communicate honestly and openly, share information and solicits ideas and feedback to enhance our efforts. We attempt to think about the big picture, yet focus on day-to-day priorities. We take responsibility for achieving our goals and managing healthy relationships.

This is our Mission, these are our values.