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Health Insurance Information, Counseling, and Assistance Program (HIICAP)

HIICAP provides Medicare beneficiaries with free, unbiased information and assistance related to health insurance.

A HIICAP Counselor can:Insurance agent

  • Help you understand your medical bills
  • Help you understand your health insurance policies
  • Provide information on Long-Term Care Insurance
  • Provide information on Medicare Managed Care
  • The service is free and confidential

HIICAP volunteers provide services at sites throughout Niagara County.

Monthly HIICAP Sites:

Lockport Senior Centre
33 Ontario St., Lockport
2nd Tuesday

North Tonawanda Senior Center
110 Goundry St.
North Tonawanda
Every Wednesday 10:00 am - 1:00 pm

John Duke Center 297-9324
1201 Hyde Park Blvd.
Niagara Falls
3rd Wednesday 10:00 am - 12:00 pm

 If these times are not convenient, please call (716) 438-3030 to schedule an appointment.

Need Help Paying for Medicare and Medicare Part D?  Come to this important event and get the basics on programs that help to pay the out of pocket costs of Medicare and Medicare Part D, such as the Extra-Help Program, Medicare Savings Program and NYS EPIC.  Click on the following links for more information:

Niagara County Office for the Aging, September 16 and November 18, 2019

John Duke Senior Center, September 20, October 18 and November 15, 2019

N. Tonawanda Senior Center, September 18, October 9 and November 20, 2019


Medicare Health Insurance Community Meeting.....Understanding Medicare Plan Choices for 2020.  Get updates and learn about the changes to Medicare, the Medicare Health Plans, Medicare Part D, NYS EPIC, and the Extra-Help Low Income Subsidy Program.  Be prepared for the Medicare Annual Enrollment Period October 15 to December 7, 2019.  For more dates, locations and times click on the link below:

Medicare Health Insurance Community Meetings


New York StateWide Senior Action Council, Inc. now has the grant for Medicare Fraud education.  Click on the link below for more information:

NY StateWide Senior Action



Click on the link below for the HIICAP  news:

HIICAP News Winter Reminders 2019

HIICAP News Winter 2019

HIICAP News 2018 LIS

HIICAP News Winter 2018

HIICAP News Summer 2018

HIICAP News Fall 2018 Open Enrollment

The Health Insurance Information Counseling and Assistance Program
needs volunteer counselors to help people understand health insurance options and long term care insurance options.
Training and certification is provided. Make your own hours at a senior center near you.
Call 438-4023 for more information.


The Office for the Aging is funded by the New York State Office for the Aging with Older Americans Act and New York State funds, and by Niagara County.

Contributions are welcomed and are used to enhance our programs.  Suggested Contributions