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Health Insurance Information, Counseling, and Assistance Program (HIICAP)

HIICAP provides Medicare beneficiaries with free, unbiased information and assistance related to health insurance.

A HIICAP Counselor can:Insurance agent

  • Help you understand your medical bills
  • Help you understand your health insurance policies
  • Provide information on Long-Term Care Insurance
  • Provide information on Medicare Managed Care
  • The service is free and confidential

HIICAP volunteers provide services at sites throughout Niagara County.

Monthly HIICAP Sites:

Lockport Senior Centre
33 Ontario St., Lockport
2nd Tuesday

North Tonawanda Senior Center
110 Goundry St.
North Tonawanda
Every Wednesday 10:00 am - 1:00 pm

John Duke Center 297-9324
1201 Hyde Park Blvd.
Niagara Falls
3rd Wednesday 10:00 am - 12:00 pm

 If these times are not convenient, please call (716) 438-3030 to schedule an appointment.


Be prepared for the Medicare Annual Enrollment Period October 15 - December 7, 2018 and join us for a Medicare Health Insurance Community Meeting - Understanding Medicare Plan Choices for 2019.  Get updates and learn about the changes to the Medicare, the Medicare Health Plans, Medicare Part D, NYS EPIC, and "Extra Help" Low Income Subsidy Program.  Click on the link below for dates, times and locations.  Questions, call NY Connects at 716-438-3030.

Understanding Medicare Plan Choices for 2019



Learn about Medicare - Medicare 101 Workshop

Are you new to Medicare?  Are you receiving Medicare benefits now but are overwhelmed and/or confused by all the information and options?  If so, come to a free Medicare 101 session for some helpful, unbiased information including:

  • The basics of original Medicare, Medicare Advantage and Medicare Part D, Supplemental Insurance
  • Medicare costs, co-pays and deductibles, and what assistance is available for low-income beneficiaries
  • Medicare Preventive Benefits, and NYS EPIC

Registration is required.  Seating is limited, Call 438-3030 to register.  Workshops held at the following location:

Niagara County Office for the Aging, 111 Main St., Suite 101, Lockport

  • December 3, 2018 at 2:00 pm
  • December 10, 2018 at 2:00 pm
  • January 7, 2019 at 2:00 pm
  • January 14, 2019 at 2:00 pm


Click on the link below for the HIICAP 2018 news:


HIICAP News 2018 LIS

HIICAP News Winter 2018

HIICAP News Summer 2018

HIICAP News Fall 2018 Open Enrollment

The Health Insurance Information Counseling and Assistance Program
needs volunteer counselors to help people understand health insurance options and long term care insurance options.
Training and certification is provided. Make your own hours at a senior center near you.
Call 438-4023 for more information.


The Office for the Aging is funded by the New York State Office for the Aging with Older Americans Act and New York State funds, and by Niagara County.

Contributions are welcomed and are used to enhance our programs. Suggested Contributions